We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

How Good Are Robots at Customer Service Jobs?

Since 2006, robots have become commonplace in some restaurants in China. They greet customers, take orders, prepare food, and deliver finished dishes from the kitchen to hungry diners. Though mostly a novelty and sometimes unreliable, business owners in China say that robots are still cheaper than hiring humans as wait staff. The robotic waiters are about 5 feet (1.5 m) tall and can display more than 10 facial expressions. In the kitchen, a burger-making robot can make 250 hamburgers every hour.

Invasion of the culinary robots:

  • In many fields, robots have already replaced humans, especially for completing repetitive or dangerous tasks. In manufacturing, robots operate efficiently and economically to assemble a wide range of products.
  • There are concerns about the increasing use of robots and their role in society. In some sectors, robots have been blamed for rising unemployment.
  • The use of robots in military combat has raised ethical concerns, and the possibility of robot autonomy -- the focus of many works of science fiction -- raises troubling, hypothetical questions.

Discussion Comments

By dimchild — On Feb 06, 2017

Me too.

By anon997621 — On Feb 06, 2017

I live in China and haven't seen this, ever.

By cyber — On Feb 05, 2017

I thought that it was in Japan

WiseGEEK, in your inbox

Our latest articles, guides, and more, delivered daily.

WiseGEEK, in your inbox

Our latest articles, guides, and more, delivered daily.